ALL PRICES INCLUDE 1 COLOR 1 LOCATION IMPRINT.

ACKNOWLEDGEMENT:

• All orders are acknowledged by e-mail/fax with a layout proof prior to production.
• If you do not receive the proof, please contact our sales department promptly.
• Please review the e-mail/fax thoroughly and advise us immediately of any discrepancy or change.
• The proof must be signed and returned to us ASAP to prevent any delay in production.

LESS THAN MINIMUM:

The absolute minimum is 1/2 of minimum quantity at minimum quantity price plus $50.00 (V).

ORDER CANCELLATION:

• Cancelled orders are subject to a cancellation charge of $40.00(V) plus all costs incurred.
• Order cancellation will be accepted only in writing and authorized by the factory.

ORDER INFORMATION:

To expedite the order, please make sure the followings are ready and submitted at the time of order:

Contact Name

Phone & fax numbers

E-mail address

Product number, description & quantity

Item color

Correct pricing (including set-up charge & others)

Artwork, layout & size

Color of imprint

Imprint location

Shipping address

Requested shipping date

Shipping method

Approval of proof

Approved credit or cash in advance

Special instructions, if any

OVER/UNDER RUNS:

While we try to ship the exact quantity as ordered, it is industry standard that some orders will be subject to 5% over/under runs and will be billed accordingly.

PACKING CHARGE:

 

• All items are shipped bulk; unless otherwise specified.
• Poly Bag charge of $0.35(V) per piece for exercise accessories, $0.15(V) per piece for stress relievers and $0.20(V) for others.
• For Multiple Packing, please call for details.

PAPER PROOF CHARGE:

• The 1st copy is free.
• Each additional/revised proof: $10(V)

PRE-PRODUCTION SAMPLE:

• $50(V) for First copy, 1 Color 1 Location, plus freight.
• Each Additional copy of pre-production sample is EQP (R).
• Sample may take about 2-3 working days.
• After pre-production sample approval, if no change is made to the artwork, a re-setup charge of $22.50(V) per color per location will be applied to the order.

PRODUCT INFORMATION:

For Stress Relievers, due to the manufacturing methods, each reliever is made and imprinted by hand; thus, no two will be exactly alike. Also colors may vary slightly from order to order.

PRODUCT SAFETY:

 

Our products are not intended as toys and should not be given to children or pets.

REPEAT ORDERS:

• Please include our previous Invoice Number, your PO Number, Order Date and a copy of the artwork to ensure the proper order.
• Re-setup Fee: $22.50(V) per imprint color per location.
• We keep the artworks for two years only. Any repeat order after two years will be charged as a new setup of $45.00(V) per color per location.

RUSH SERVICES:

• We offer 1-Day or 2-Day Rush Services at an additional charge, available for one color imprint only.
• Indicate Rush Service at the time of order.
• Order must be wrapped up (with a signed paper proof approval and payment processed) Noon PST.
• For 1-Day Rush Service: $0.40(V) per imprint. Minimum Charge is $150.00(V).
• For 2-Day Rush Service: $0.30(V) per imprint. Minimum Charge is $100.00(V).

SAMPLE ORDER:

• We offer up to 2 free samples (Total $5.00 or less List). Please provide your UPS or FedEx Account Number. Otherwise, we will charge a minimum of $10.00(V) for Ground Shipping and handling charge. Residential/Rural deliveries will incur additional charges.
• For more than 2 samples or $5 List, we will charge EQP (R).